We ship to any country that accepts DHL Express. Check your country’s requirements at DHL.

If you are located in North Macedonia your order will arrive within 1-3* business days. Days for production are not calculated.

For the rest of the world, your order will arrive within 3-5* business days. Days for production are not calculated.

*Saturday, Sunday and Public Holidays are not considered business days.

We will do our utmost to ensure that you are happy with your purchase. This includes offering refunds on orders that meet our returns policy.

We know shopping online can be tricky so we are here to help. If you aren’t sure about fit or sizing, we will go the extra mile to offer size exchanges, advice, measurements or photos, just send us a message.

You can also return your order if it meets our returns policy.

We are always happy to help you find the piece you’re searching for. Contact us and we may be able to source one for you.

Yes! We accept pre orders with a 100% deposit. Contact us and we will arrange this for you, and email you when the item is released.

Yes! We’d love to meet you at our atelier in the heart of Skopje. Book your appointment and come visit us.

We’d love to hear it! Send us a message through the contact page and we will get back to you as soon as we can.

We ship to any country that accepts DHL Express. Check your country’s requirements at DHL.

We aim to dispatch all orders within 5-10 working days. We will do our very best to get your order to you within the below time frames:

North Macedonia: your order will arrive within 1-3* business days.

Rest of the world: your order will arrive within 3-5* business days.

*Saturday, Sunday and Public Holidays are not considered business days. Days for production are not calculated.

A tracking number will be emailed to you once your order has been collected. Please be aware that delivery time may be affected by customs clearance delays.

We want to make sure that you receive your new Irina Tosheva piece safe and sound so we require a signature on delivery. If you are out, a collection card will be left. Make sure to pop to your post office within 10 days otherwise your order will be returned to us.

Please note that any additional fees incurred due to delivery refusal or multiple failed attempts are your responsibility. 

If you enter your phone number and email address at the checkout we can contact you in case of any changes with your delivery.

Depending on the value of your purchase and where you live, you may be asked to pay customs fees or taxes upon arrival of your goods. Sadly these are outside of our control and must be covered by you.

We accept payments from Paypal.

Simply type or copy/paste the code into the discount box when you reach the checkout.

We know shopping online can be tricky so we are here to help! If you aren’t sure about fit or sizing, we will go the extra mile to offer advice, measurements or photos, just message us.

We’d love to meet you at our atelier. Book your appointment and come visit us. 

Refunds are given on a case-by case basis based on the criteria in our returns policy below.

If goods are faulty or damaged on arrival, we are so sorry and will offer a full refund, exchange or credit note as well as refunding the cost of shipping.

We are happy to refund any order if your return meets the below conditions: 

• Items must be returned within 10 days of purchase. We will make exceptions for shipping delays, just contact us if you think it might take longer
• Items must be unused with tags still attached
• Items must be free from makeup and perfume, so please be mindful of this when trying them on
• We don’t refund any sale or altered items but we will do our best to accommodate size swaps
• You will be refunded in your original form of payment
• Sadly we cannot take responsibility if your return gets lost on its way back or for any import duties and taxes incurred. We recommend arranging a tracked courier for a safe and speedy return.